Shipping
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West Malaysia |
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Singapore |
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The Rest of the World |
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If you are unsure whether we ship to your country, please drop us a message at support@fleur-apothecary.com and our Customer Experience team would be happy to answer your enquiry.
SHIPPING DURATION
Our shipment is made on Monday - Friday between the hours of 9am-5pm +8.00 GMT, with the exception of Malaysia Public holidays. Please find below a close estimate as to when you should receive your parcel:
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Malaysia |
1 to 5 business days after fulfilment |
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The rest of the world |
7 to 20 business days after fulfilment |
**Please note: We use Pos Malaysia to send our Scent Decks, due to this, Scent Decks will take 6-11days to arrive.
PROCESSING TIME
We work as timely as possible to get your package shipped out to you. However, with a high volume of orders, please allow us to take about 1-2 business days to pack up and ship out your order.
TAX & DUTIES
If your shipping address is within Malaysia, there will be NO tax or duty on your order.
For international orders, we will ship your package as a gift to avoid any unwanted custom charges & duties. However, should there be customs charges still, the buyer, are responsible for the fees.
Unfortunately, we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. If you need more information regarding taxes and duties, kindly contact your local customs offices.
Any delays caused by customs clearance or items lost in transit, the responsibility is rest with the customer.